Refund Policy

1. Subscription charges

Clipcaptor plans are billed in advance on a recurring monthly or annual basis, depending on the plan and cycle you select. By subscribing, you authorize us to charge your payment method automatically at the start of each billing period until you cancel.

2. Cancellations

You can cancel your subscription at any time from billing settings. When you cancel, your plan remains active until the end of your current billing period, and you won't be charged again. We don't provide prorated refunds for the unused portion of a billing period.

3. Refund eligibility

Refunds may be issued at our discretion in the following circumstances:

• You were charged in error or were double-billed due to a technical issue.
• You cancel a yearly plan within 14 days of your initial purchase and haven't generated more than a small, trial-level number of clips.
• A refund is required by applicable consumer protection law in your jurisdiction.

Outside of these circumstances, fees already paid are generally non-refundable, including partial-month or partial-year periods.

4. Credit packs

One-time credit pack purchases are billed at the time of purchase. Unused credit packs may be eligible for a refund within 14 days of purchase; once credits have been used to generate clips, captions, or exports, that portion is non-refundable, since the underlying processing cost has already been incurred.

5. How to request a refund

Email billing@clipcaptor.com with your account email and the reason for your request, or reach us via our Contact page. We aim to respond to all refund requests within 5 business days.

6. Approved refunds

Approved refunds are issued to the original payment method via Stripe and may take 5–10 business days to appear on your statement, depending on your bank or card issuer.

7. Changes to this policy

We may update this Refund Policy from time to time. We'll notify you of material changes by posting the updated policy on this page and updating the “Last updated” date above.

8. Contact us

Questions about a charge or a refund? Email billing@clipcaptor.com or reach us via our Contact page.

YACOSMART LTD, 192 Downing Road, Dagenham, England, RM9 6LU. Company number 16937189.